Website GHM
Location: Abingdon
Salary £30,000 – £35,000
We are looking for a 2nd Line IT support Engineer to work alongside the Service Desk Team providing excellent technical support and troubleshooting to resolve our IT customer’s issues efficiently.
Responsibilities:
- Provide technical support across devices, software, networks etc. to troubleshoot IT issues raised by customers and escalated by 1st line engineers
- Diagnose and resolve medium to high complexity technical issues relating to hardware, software, networks etc.
- Escalate complex issues to 3rd line engineers or external vendors when required
- Identify recurring problems and devise sustainable preventative measures
- Install and configure new IT equipment following technical specifications
- Offer hands-on support and training to upskill team members
- Keep customers informed of progress and set expectations
- Maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s)
- Take ownership for obtaining information required to diagnose and resolve more complex problems
- Engage with third parties to jointly resolve in-depth product issues
Skills and Experience Required:
- 2-4 years second line experience
- Excellent communication skills, both written and verbal
- Demonstrated analytical, diagnostic, and troubleshooting skills
- Shows initiative and acts independently to resolve problems
- Ability to provide great customer service in a fast-paced environment
- Desktop Support both MAC and Microsoft
- MS Active Directory, PowerShell, Windows Server & Hyper-V
- Office 365 & Exchange Server Exposure
- Backup and Recovery Understanding
- Windows Desktop and Application Support
- LAN/WAN (routers, switches, firewall)
- Microsoft Azure knowledge
- Network troubleshooting
- Watchguard firewall maintenance
- Windows, VMware, SBS Server, Storage Technologies
Benefits:
- 21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
- Birthday Day Off
- Buy Holiday Scheme
- Employee Assistance Programme
- Enhanced Company Sick Pay
- Discounted Retail Vouchers
- Reduced Gym Membership
- Annual Salary Review
- SCG Mobile Benefit
- Pension Scheme
- Free On-Site Parking
- Charity Events
SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make the necessary adjustments to ensure a fair and accessible recruitment process.
Southern Communications Group requests that recruitment agencies do not speculatively submit CVs to any employee unless explicitly asked to do so by our Recruitment Manager. In the event of an agency submission, our company policy will prevail over any agency terms and conditions and no fee or commission will be paid should we subsequently employ that candidate.
